These terms apply when you browse this website or place an order with DS Lush. Placing an order means you accept them.
Who we are
DS Lush, a handcrafted bouquet and gift business in Gulshan Ravi, Lahore, Punjab, Pakistan. WhatsApp +92 323 8846797, email dsbouquetsofficial@gmail.com.
Placing an order
An order is a request, not a confirmed contract. It becomes confirmed when we accept it and confirm it with you on WhatsApp or by phone. We may decline an order if an item is unavailable, the address is outside our delivery area, the request cannot be made as described, or the order appears fraudulent.
You must be able to enter into a contract to order. If you are under 18, please order through a parent or guardian.
Products are handmade
Every bouquet and gift is arranged by hand from premium artificial flowers and gifting materials. Flowers, wrapping, ribbon shades and filler may differ slightly from the photographs, and a specific flower may be substituted for one of equal or greater value when it is unavailable. The overall design, size and value are kept faithful to what you ordered.
Product photographs are illustrative. Screen colours vary between devices.
Accurate delivery details
You are responsible for the address, phone number, delivery date and gift message you provide. A wrong address or an unreachable recipient may cause a failed delivery, and re-delivery charges may apply. Please give a complete address, including any house or shop number, street and landmark.
Prices and payment
Prices are in Pakistani Rupees. Delivery charges are added at checkout. Payment is by Cash on Delivery, bank transfer, JazzCash or Easypaisa, as set out in our Payment Policy. We do not accept cards on this website.
Delivery
Delivery timing, coverage and charges are set out in our Delivery Policy.
Returns and cancellation
Because items are handmade to order, returns and cancellations follow our Return, Refund & Cancellation Policy. Please read it before ordering.
Using this website
The photographs, text, logo and design on this site belong to DS Lush and may not be copied or reused commercially without permission. Please do not attempt to disrupt the site, extract data from it automatically, or use it for anything unlawful.
Reviews and uploads
If you leave a review or upload a photo or video, you confirm it is yours to share and you allow us to display it on the product page. We may remove content that is abusive, misleading or unrelated.
Our responsibility
If something goes wrong with an order, our responsibility is limited to replacing the item or refunding it under our refund policy. We are not liable for indirect losses, and we are not responsible for delays caused by weather, traffic, public holidays, courier disruption or other events beyond our control.
Governing law
These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction over any dispute.
Contact
WhatsApp: +92 323 8846797
Email: dsbouquetsofficial@gmail.com
Working hours: Monday to Saturday, 10:00 AM to 8:00 PM
DS Lush, Gulshan Ravi, Lahore, Punjab, Pakistan
Delivery charges and urgent orders
Standard delivery costs Rs. 350 within Lahore and Rs. 500 to other supported Pakistani cities. Standard orders normally arrive within 3 to 5 working days after confirmation.
Same-day and next-day stock bouquet orders
For eligible in-stock bouquets, a same-day or next-day urgency request costs an additional Rs. 500 per order, in addition to the normal delivery charge. Select delivery urgency at checkout. The urgency fee is charged once per order, not per bouquet. Availability and the requested delivery date must be confirmed by our team and depend on stock, destination, order time and delivery capacity.
Urgent custom orders
Urgency charges for custom, picture-based or made-to-request orders are quoted when you place the order, before you confirm it. The fixed Rs. 500 stock bouquet urgency fee does not apply automatically to custom orders. Contact us on WhatsApp to confirm the design, availability, urgency charge and final total before preparation.
Delivery urgency and delivery timeslots are separate choices. Any charge for a selected timeslot is shown separately at checkout.