Last updated: 6 August 2026. Please read these terms before ordering. DS Lush products are handmade, and fresh or personalized items may not be suitable for a standard change-of-mind return.
Report an order issue
Inspect your order when it arrives. If it is damaged, incorrect or materially different from the confirmed order, contact us on WhatsApp within 3 hours of delivery and include clear photographs. If the issue is our fault, we will arrange an appropriate replacement or approved refund at our cost.
Change-of-mind returns
Unused, non-personalized and non-perishable items may be considered for return when you contact us on the day of delivery. Approval is required before sending anything back, and the customer is responsible for return delivery charges.
Fresh flower bouquets, customized products, money bouquets and items made specifically for a recipient cannot be returned for change of mind after handover.
Refunds
Approved refunds are processed within 4 to 10 working days after confirmation. The refund method normally follows the original payment method where possible. Any deduction for a customer-requested return will be explained before the return is approved.
Cancellations
Contact us as early as possible if you need to cancel or change an order. A full refund may be available before materials are purchased or preparation begins. Customized, fresh or completed orders may be partially refundable or non-refundable depending on the work already completed. If DS Lush cancels an order because it cannot be fulfilled, the customer receives a full refund.
Contact
WhatsApp: +92 323 8846797
Email: dsbouquetsofficial@gmail.com
Working hours: Monday to Saturday, 10:00 AM to 8:00 PM